How to make a complaint about an RPA member, affiliate, firm or student.
We can only help or get involved in your complaint if the individual is a member of the Society of Professional Accountants of Canada, student member, or if the accounting firm is regulated by us.
In many cases, problems can be resolved by talking to your accountant. If talking does not resolve the issues, you should write to your accountant and ask them to respond within 14 days. Occasionally, you may find you’re unable to resolve the problem, or that the nature of the issue(s) is such that you need to contact the SPAC for help.
Before you make a complaint
How to make a complaint
So that we can review your complaint as quickly as possible, please provide as much information as possible in the complaint form. You will also need to send us all your documentary evidence with the complaint form. Please email your completed form and evidence to us at firstname.lastname@example.org. Please be aware that as a part of the investigation process, details of the complaint must be disclosed to The SPAC member, the accounting firm, or the student member who is the subject of the complaint. If you are not able to email the documents, please send your completed form and documentary evidence to email@example.com