CRA’s Dedicated Telephone Service

Income tax service providers – Register for the CRA’s Dedicated Telephone Service this tax season

The Canada Revenue Agency (CRA) offers a Dedicated Telephone Service (DTS) for small and medium-income tax service providers across Canada. You can get free technical help simply by registering for this service.

The service connects you with experienced CRA officers from the Income Tax Rulings Directorate who will be able to help you interpret the provisions of the Income Tax Act. After reviewing your tax issue, the officers will carefully consider your question and then send you helpful information and guidance. You will generally receive this information within three business days, depending on the complexity of the tax issue. Officers can provide you with information in both English and French.

While the DTS is a valuable technical resource to help resolve your interpretive tax issues, it does not provide access to individual taxpayers’ accounts.

If you are interested in using this service and have 50 or fewer partners, you are invited to fill out and send a completed DTS registration form to dts-str@cra-arc.gc.ca. You can also visit the DTS web page for further information about the service, including eligibility criteria and more details on how the service can help you.